The fine print

Terms and conditions
Measured Muslim Health – Terms and Conditions
Last Updated: [Date]

1. Introduction
• These Terms and Conditions (“Terms”) govern your use of the website measuredmuslimhealth.com (“we”, “us”, “Measured Muslim Health”).
• Our Site is owned and Operated by Measured Muslim Health Ltd incorporated in England & Wales under company number 16295913. Our registered office address is: 3rd Floor Paul Street, London, England, EC2A 4NE. We are a limited company.
• By accessing or using the Site and Services, you agree to be bound by these Terms.
We partner with Oushk Pharmacy Ltd (“Oushk”) who handles clinical dispensing, prescription, and fulfillment under their own Terms. Oushk Pharmacy Ltd is registered at 58 Long Lane, Broughty Ferry, Dundee, Scotland, DD5 1HH. Oushk Pharmacy is located at Suite 1, Orient House, Newton Street, Hyde, Greater Manchester, SK14 4RY and registered with the General Pharmaceutical Council (“GPhC”) with number 9012610. The clinicians we engage are registered in the United Kingdom with the General Pharmaceutical Council and each hold accredited pharmacist independent prescriber qualifications.

2. Services Provided
• We provide an online platform for requesting treatment plans, clinical consultations, and ordering medication.
• All prescriptions and dispensing are conducted by Oushk Pharmacy under UK regulations.
• Our Superintendent Pharmacist and Lead Prescriber is Hira Malik (GPhC No.2083134) Hira brings a wealth of experience and knowledge to Oushk Pharmacy. Her dedication to patient care and commitment to continual learning ensure that you receive the best possible service and support.  She ensures that Oushk Pharmacy meets the highest standards of pharmaceutical care. Her responsibilities include overseeing the safe and effective supply of medicines, maintaining our rigorous quality control standards, and providing expert healthcare advice.
• We act as a referral platform: you complete our online questionnaire or consult with our registered prescribers; Oushk assesses eligibility and issues prescriptions as appropriate.

3. Eligibility
• You must be at least 18 years old and legally capable of entering into contracts.
• You must reside in a jurisdiction where our services and medications can be legally provided.
• You agree to provide accurate personal and health information. Screening may exclude you if certain criteria are not met.

4. Medical Disclaimer & Consultation
• Nothing on the Site constitutes medical advice. All information is informational only.
• Final clinical decisions are made by Oushk’s registered prescribers.
• You must not disregard professional medical advice in favor of advice or content on this site.
• You are responsible for promptly notifying your healthcare provider of any adverse reactions or concerns.

5. Ordering & Payments
• Pricing shown includes dispensing and applicable fees.
• You must pay in full before we or Oushk process the order.
• Acceptable payment methods are listed at checkout.
• All payments are processed securely via Stripe. We do not store your card details.

6. Subscription & Frequency
• When selecting a “frequency” (e.g., every month, every 2 months), you’re authorizing an ongoing subscription.
• You may cancel the subscription at any time in your account dashboard or by contacting us.
• Cancellation applies to future orders only—previous orders or payments are non-refundable unless otherwise stated.

7. Delivery & Shipping
• Oushk will ship medication to the address you provide.
• Delivery times vary; refer to the shipping policy page for details.
• We're not liable for delays due to carrier issues, customs, or incorrect address.

8. Returns, Refunds & Cancellations
• Medication may not be returned once shipped unless there is an error on our part or the product is faulty.
• If your order is cancelled before being reviewed by provider, we will refund you in full.
• Refunds are processed back to your original payment method and may take 5–10 business days.

9. Data Privacy
• We process your personal data in accordance with our Privacy Policy.
• Your data is shared with Oushk only to enable clinical assessment and prescription fulfillment.
• We’ll never sell your data or share it outside of delivering the service.

10. Liability
• Our liability (and Oushk’s) is limited to the cost of the products/services you purchased.
• We’re not liable for indirect, consequential, or punitive damages (e.g. loss of income, loss of opportunity).
• Nothing in these Terms limits liability for personal injury or death caused by negligence.
• Access to our site is permitted on a temporary basis and is available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
• You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

11. Intellectual Property
• All content on the Site (text, logos, graphics, artwork) is owned or licensed by Measured Muslim Health and/or Oushk.
• You may view and download for personal use only. Commercial use or republication requires written permission.

12. Changes to Terms
• We may update these Terms at any time. We'll post the revised Terms here with a new “Last Updated” date.
• Continued use of the Services after that constitutes acceptance of the updated Terms.

13. Governing Law & Jurisdiction
• These Terms are governed by the laws of England and Wales.
• Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us
• Questions about these Terms? Visit our Contact page or email team@measuredmuslimhealth.com
Privacy Policy
Measured Muslim Health – Privacy Policy
Last Updated: [Date]

At Measured Muslim Health (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website www.measuredmuslimhealth.com (“Site”) and services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
• Measured Muslim Health Ltd provides the online platform through which you can request healthcare services.
• Clinical assessment and dispensing are performed by our partner Oushk Pharmacy Ltd, a registered UK pharmacy, who acts as the data controller for prescription and dispensing purposes.
• For certain processing, we act as joint controllers with Oushk.
Our contact email: team@measuredmuslimhealth.com

2. What Data We Collect
We collect and process:
Identity Data: name, date of birth, gender.
Contact Data: email, phone number, postal address.
Medical Data: health questionnaire responses, medical history, prescription information.
Transaction Data: payment details (processed securely by Stripe, we never store full card details).
Technical Data: IP address, browser type, device information, usage data, cookies.

3. How We Use Your Data
We use your personal data for the following purposes:
• To provide our services, including medical assessments and medication delivery.
• To share necessary information with Oushk Pharmacy for clinical decision-making and prescription.
• To process payments and manage subscriptions.To comply with legal and regulatory obligations.
• To communicate with you about your treatment, updates, and service information.For analytics, site improvement, and fraud prevention.
• With your consent, to send health-related updates and marketing (you can opt out anytime).

4. Lawful Bases for Processing
We rely on the following lawful bases:
Contract: to provide the services you request.
Legal obligation: to comply with pharmacy/healthcare regulations.
Legitimate interests: to improve our services and protect against fraud.
Consent: for processing special category health data and for marketing communications.

5. Sharing Your Data
We may share your data with:
Oushk Pharmacy Ltd: for prescribing and dispensing.
Payment provider (Stripe): for secure payment processing.
IT/hosting providers: for secure site operation.
Regulators/authorities: if required by law.
We do not sell your data to third parties.

6. International Transfers
Where we transfer data outside the UK/EEA, we ensure it is protected by appropriate safeguards (e.g., UK-approved standard contractual clauses).

7. Data Retention
• Medical data: retained for at least 10 years (as required by healthcare regulations).
• Account and transaction data: retained for up to 6 years (for tax and audit purposes).
• Marketing data: retained until you withdraw consent.

8. Your Rights
Under UK GDPR, you have rights including:
Access: to request a copy of your data.
Rectification: to correct inaccurate information.
Erasure: to request deletion (where legally possible).
Restriction: to limit how we process data.
Portability: to receive your data in a machine-readable format.
Objection: to certain processing, including marketing.
Withdraw consent: at any time for data processed on consent.
To exercise your rights, email: team@measuredmuslimhealth.com
You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

9. Security
We use appropriate technical and organisational measures to protect your data, including encryption, access controls, and secure hosting. However, no system is 100% secure and you share information at your own risk.

10. Cookies
We use cookies and similar technologies for site functionality, analytics, and (where consented) marketing. You can manage cookies via your browser settings. See our separate Cookie Policy for details.

11. Updates to This Policy
We may update this policy from time to time. Changes will be posted on this page with the updated date.

12. Contact Us
If you have questions about this Privacy Policy or how we use your data, email us at team@measuredmuslimhealth.com.
Cookie Policy
Measured Muslim Health – Cookie Policy
Last Updated: [Date]

Measured Muslim Health Ltd (“we”, “us”, “our”) uses cookies and similar technologies on our website www.measuredmuslimhealth.com (“Site”). This Cookie Policy explains what cookies are, how we use them, and how you can manage your choices.

1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site work properly, improve your experience, and allow us to understand how the site is used.

2. Types of Cookies We Use
a) Strictly Necessary Cookies
Essential for the site to function (e.g., secure login, checkout process).
• Cannot be switched off in our systems.
b) Performance & Analytics Cookies
Help us understand how visitors use our site (e.g., Google Analytics).
• Data is aggregated and anonymous.
c) Functional Cookies
Remember your preferences and settings (e.g., saved form entries).
d) Marketing & Tracking Cookies
Used to deliver relevant adverts (e.g., Facebook Pixel).
• Allow us to track conversions and measure the effectiveness of campaigns.

3. Third-Party Cookies
We may allow trusted partners (e.g., Stripe, Google, Meta/Facebook) to place cookies for analytics, payment security, and advertising. These partners have their own privacy and cookie policies.

4. How We Use Cookies
We use cookies to:
• Ensure the checkout process works smoothly.
• Analyse site usage to improve services.
• Remember your preferences.
• Deliver tailored advertising.

5. How to Control Cookies
When you first visit our Site, you will see a cookie consent banner. You can:
Accept all cookies (recommended for best experience).
Reject non-essential cookies.
Manage preferences to choose which categories to allow.
You can also manage cookies in your browser settings:
‍• Google Chrome
• Safari
• Firefox
• Edge
Please note: rejecting cookies may affect some functionality.

6. Updates
We may update this Cookie Policy from time to time. Updates will be posted here with the revised date.

7. Contact
For questions about this policy, contact us at: hello@measuredmuslimhealth.com